The Role
Our Client, located in Citywest, is looking to hire a Service Administrator to cover a Maternity Contract. This is an excellent opportunity for professional, engaged and open-minded individuals to join a dedicated Service team of over 30 staff.
Main Duties
- Part of a team of staff who handle inbound calls and emails from customers.
- Resolving customer queries, administrative requests and logging customer call-out requests.
- On a daily basis prepare customer invoices for reactive calls and Planned Preventative Maintenance(PPM).
- Price all service quotations and service-level agreements(SLAs) appropriately to ensure correct margins achieved.
- Communicate service invoices and quotations with customers - by e-mail or customer portal where required.
- Follow-up any outstanding Service Quotations with customers to obtain approval to proceed with work or close off job
- Liaise with Group and 3rd party suppliers on parts pricing, supply and lead times.
- Assist in the day-to-day planning of technicians’ work schedules, and providing back-office support to allow them to fulfill orders.
- Maintain positive relationship with customers and ensure they are kept informed of job status.
- Participate in the back-office OOH on-call rota as a point of escalation for on-call engineers.
The Person
Knowledge, Skills and Abilities Required
- Experience using Microsoft365 suite of apps including Excel.
- History of using accounting and ERP software including Sage, Microsoft AX or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and to tight deadlines
- Ability to multitask
- Excellent administration skills and attention to detail
The Package
Competitive Salary available
Laptop
€35,000 - €40,000
