The Role

Leinster Appointments is currently recruiting for a permanent, full time role in Dublin 12

Hybrid after training period

€36,000 

Main duties: 

• Supporting the team with day-to-day customer service activities, including client onboarding and aftersales assistance

• Preparing client reports and assisting with the upload and maintenance of client portfolios on internal systems

• Enhancing customer satisfaction by responding proactively to client feedback and identifying areas for service improvement

• Managing communications with internal and external stakeholders to resolve queries and escalate issues, primarily via email and internal platforms

• Performing a range of ad hoc administrative duties to support the wider team

• Handling debtor management, including direct follow-up with clients via phone and email

• Overseeing a portfolio of outstanding debts, scheduling follow-up calls, and escalating accounts where necessary, including issuing final notices when payment remains outstanding

The Person

• Preferable but not essential experience in customer relations / service and debt collection;
• Excellent communication skills, both on the telephone and in writing;
• Very strong customer focus;
• Very strong numerical and MS Excel skills;
• Target driven, able to work well under pressure, prioritise and achieve deadlines;
• Self-starter, motivated and flexible in approach, team player;
• Proactive, good at time management;
• Learns quickly and takes responsibility for own development;