The Role
Leinster Appointments is currently recruiting for a permanent, full time Senior Customer Support Coordinator in Dublin 24.
This is a permanent, full time role.
Fully office based opportunity
Salary up to €40,000
Main duties:
- Process customer orders and acknowledge receipt, including providing delivery lead times and notifying customers of any shortages.
- Deliver timely, accurate, and professional responses to all customer inquiries related to orders.
- Manage and coordinate customer purchase orders (POs).
- Handle goods receipt processes.
- Prepare and issue invoices to customers.
- Oversee stock management and perform reviews using the company’s bar scanning system.
- Coordinate inbound and outbound logistics for suppliers and customers.
- Provide administrative support to the sales team and colleagues across the business.
- Address and resolve customer and order-related issues by liaising with relevant stakeholders.
- Ensure compliance with customer service level agreements.
- Manage email accounts related to the order and sales process.
- Prepare and complete import documentation, including regulatory notifications.
- Report weekly and monthly data and updates to the team as required by management.
- Ensure administration processes are well-documented and efficient.
- Participate in various projects and group meetings as needed.
- Maintain a professional company image in all interactions with internal and external stakeholders.
The Person
• Minimum of 2 years’ experience in a customer service / office administrator position.
• Experience within the pharmaceutical / Medical Device sector / FMCG Sector required / Supply Chain.
• Demonstrate high level proficiency in the MS Office Suite.
• Fluent in English (Verbal and Written), presentation and communication skills in English
• ERP experience required – Sage a distinct advantage.
• Proven organisation and time management skills in a fast-paced environment
• Ability to manage multiple priorities and deadlines
• Good analytical skills and ability with strong attention to detail
