The Role

Customer Service Coordinator - Leinster Appointments

Permanent, full time role.

Fully office based.

€32,000

Main duties: 

Responsibilities:

• Provide exceptional customer support and service.

• Oversee the entire order capture-to-invoice process, including coordinating with 3PL providers for dispatches, relevant documents, and systems integration.

• Utilize Sage 200 to process orders and maintain accurate customer data.

• Resolve customer queries in a professional and timely manner, including handling telephone inquiries.

• Collaborate with the sales team to ensure a cohesive approach to customer service and support.

• Manage the sale or return basis for specific products or brands.

• Oversee customer uplifts with the 3PL, monitoring their tracking system.

• Process sales orders with the UK-based 3PL, ensuring compliance with customer policies and procedures.

• Handle any other ad hoc projects or tasks as required.

The Person

• Minimum 2 years’ experience in a customer service role.

• Experience in order processing, particularly in an FMCG environment, is a plus.

• Knowledge of stock movements and the order-to-dispatch process.

• Strong numerical and administrative skills with proficiency in MS Office, especially Excel.

• Experience working with ERP systems and understanding the workflow of customer order processing to invoicing.

• High level of expertise in resolving customer complaints efficiently and professionally.

• A dynamic team player with the ability to take ownership of tasks in a fast-paced environment.

• Self-motivated with excellent time management and prioritization skills.