The Role

Our client is looking to recruit an experienced Customer Relations Executive for a Maternity Leave Cover.  This role is ideal for a person with a skill set based on seeking solutions and must have a   proven background in dealing with customers on a daily basis.

You will be responsible for ensuring our customers have a true Customer First experience, delivering the highest standards of customer experience in keeping with our exciting product range with the following responsibilities:

Key Responsibilities 

• To be the primary point of contact for inbound customer communications – telephone, postal, web and email.
• To ensure customers queries are recorded on our CRM system, according to our internal processes, to ensure accurate reporting.
• Ensure that all customers queries are dealt with promptly and professionally.
• To take ownership of customer queries / concerns / issues and resolve them in an efficient manner.
• Ensure an effective communication flow between internal departments, the customer and the Dealer Network.
• Work with external providers to ensure level of customer.
• Work with the Customer Relations Team Leader to provide reporting on a monthly basis and as requested.
• Provide general administrative support to other team members.
• Any other reasonable task requested by senior Manager or Director.

The Person

If you are ideal candidate you will have the following experience and skills

• Experience in key customer service role essential.
• Customer driven with the ability to build relationships with customers and the dealer network.
• Enthusiastic and passionate about delivering the highest standards in customer experience.
• Ability to work on own initiative and be adaptable to a fast-paced environment.
• Must be positive and enthusiastic demonstrating a "can do" attitude.
• Strong computer skills, with an excellent knowledge of Microsoft Word and Excel,
• Experience using Salesforce is preferable.
• Previous experience working in the motor industry an asset.

The Package

Benefits:

• Supportive and friendly working environment.
• Hybrid working – work from home one day a week, after training period of 3 months
• Company laptop and mobile phone provided.
• Company Events and Sports & Social activities.
• 26 days holidays per annum.
• Onsite Gym with classes.
• Onsite Canteen facilities.
• Free parking.
• Performance bonus scheme.
• Employee Assistance Programme