The Role

Customer Experience Administrator 

Permanent, full time role.

One day from home per week after training period.

Salary up to €35,000

Main Duties:

• Deliver a consistently high standard of customer experience.
• Provide professional office support to colleagues for smooth daily operations.
• Ensure all administrative tasks are completed accurately and efficiently.
• Serve as the primary contact for dealership queries, offering prompt support and training on mobility services.
• Manage memberships, ensuring adherence to strict protocols and efficient processing of new applications and emails.
• Collaborate with maintenance and support partners to keep vehicles available for use.
• Address escalated customer queries or complaints, ensuring timely resolution.
• Accurately process fines and penalties within set deadlines.
• Organise purchase orders and manage invoices.
• Develop training materials and deliver training sessions for dealership staff on mobility services.
• Communicate key service updates to dealership staff.
• Log technical issues with suppliers for swift resolution.
• Monitor and respond to online customer reviews and queries.
• Analyse customer support reports to maintain high satisfaction levels.
• Handle GDPR-related queries, ensuring strict compliance with protocols.
• Track and improve customer satisfaction scores.
• Record company expenses on the relevant platform.
• Continuously review and refine procedures for improved efficiency.
• Process outstanding payments promptly.
• Prepare condition reports for vehicles removed from the fleet.
• Perform general administrative tasks as required.

The Person

Main Requirements:

• Strong organisational and time management abilities.
• Excellent communication skills.
• Experience in process management.
• High attention to detail.
• Ability to multitask effectively.
• Proficiency in Microsoft Excel.